Same Day Delivery available for £4.95

FAQs


 

Q: How do I get Free Delivery to the Royal Liverpool Hospital?

A: When selecting local delivery or store pickup on the cart page, please choose ‘Store Pickup’ and in the ‘Special Instructions’ box please add where you would like your order delivered too. 

Q: When will my order be delivered?

A: We deliver flowers between 9am and 5.30pm. We do our best to get all orders out as soon as possible. If you have a preference, you can make a note in the ‘Special Instructions’ box on the Cart Page and we will try our best to work to that time. 

Q: What if no one is in?

A: If no one is in for the flower delivery, we will try and leave them with a neighbour. If no luck there, we will return to the shop leaving a number for the recipient to call us and rearrange. If you have any preferences with your delivery, i.e leave in the porch or leave at no 4, please add this to the ‘Special Instructions’ box on the Cart Page. 

Q: My flowers look different to the picture, why?

A: We use fresh seasonal flowers to make our bouquets in shop, we sometimes substitute flowers for like for like. We choose to make each bouquet as unique and special as possible, therefore our images are to show the style of bouquet in the colours you select. If you have any preferences please add them to the ‘Special Instructions’ box on the Cart Page. 

Q: Do you make artificial arrangements?

A: Yes we do, we make artificial arrangements when ordered through the shop. You can call us on 0151 263 9890 or use the contact form below to speak to a florist who can help you find exactly what you are after. 

Q: When is the next floristry workshop?

A: You can book in as a group on The Florist Liverpool website, for either floral crown workshop or hand tied bouquet workshop. If you have a small group or an individual after a workshop, contact us using the form below and we can let you know when the next date is available. 

Q: I can't find what I’m looking for online

A: You can call us on 0151 263 9890 to speak to a florist who can help you find what you’re looking for or you use the contact form below and we will get back to you as soon as possible.